Privacy Policy

1. Introduction

Welcome to VerseHaven ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website versehaven.store and make purchases from our store.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Processed securely through Razorpay. We do not store your card details.
• Account Information: Username, password (encrypted), order history
• Communication Data: Messages you send us, customer service inquiries

3. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send promotional communications (with your consent)
• Prevent fraud and ensure security

4. Information Sharing

We may share your information with:

• Service Providers: Payment processors (Razorpay), shipping partners, cloud hosting (Cloudinary, Neon)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Cookies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Opt-out of marketing communications

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@versehaven.store
Website: versehaven.store

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.